FAQ

 

Care for Original Artworks All Original Artworks are made using watercolour and ink or with coloured pencils.  To avoid sun damage, avoid hanging your Original Artwork in direct sunlight.

For all Original Artworks and Art Prints you will receive through this website the following applies,

  • All Original artworks are sold unframed. 
  • All Art prints are sold unframed.
  • All Art prints are Giclée fine art prints of archival quality.
  • All Art prints are printed on Hahnemühle German etching paper.

The German Hahnemühle etching paper is a heavyweight Giclee fine art paper. With a strong mottled texture and warm base tone it creates a print with strong colours and deep blacks that feel rich and high in contrast. This is due to the pronounced texture of the paper enabling it to hold more ink. With its weight and strong texture this paper gives an artwork a handmade crafted feel.

 

Free shipping worldwide  I aim to ship orders worldwide within maximum 15 working days of receipt, with free shipping worldwide as standard.

7-10 working days for UK deliveries

8-12 working days for European deliveries 

10-15 working days for Worldwide deliveries

 

Packaging  For peace of mind all Original Artworks and Prints are delicately rolled to protect their surface and are carefully packaged using professional high quality postal art packaging tubes, to avoid damage during shipping. 

In the event an Original Artwork / Print arrives damaged  Please email me at hellomariapelton@gmail.com within 48 hours of receipt.  Within your email please include the following information listed below,  

  • Photographs of the damaged packaging and of the damaged Original Artwork / Print.
  • Tracking Number of the package.
  • Delivery date and time.

Please also return your damaged Original Artwork / Print as follows,

  • Importantly you must return in the “original packaging”.
  • Tracking Number of the package included. 
  • Inside the package itself, include your name and contact details. 

For damaged Originals Artwork ONLY I will email you a separate different, “return delivery address” on receipt of your email. Please do not use the prints return address below for returning damaged “Original artwork”. 

Return address for damaged PRINTS ONLY, please use the following address,
The Printspace 
74 Kingsland Road
London
United Kingdom
E2 8DL

A full refund for a damaged Original Artwork  For damaged Original Artwork which has been delivered in a damaged condition.  A full refund of your original order made via this website, will be sent to the payment method you used to place your order originally.  Your full refund will be provided once I have received all documentation listed above.  Along with the receipt of the returned damaged Original Artwork in its original packaging to the delivery address that I will email to you. 

A replacement Print for a damaged Print  For a damaged Print I will replace any prints which has been delivered in a damaged condition, with a replacement print free of charge.  This will be provided once all documentation has been received listed above.  Along with the receipt of the returned damaged Print in its original packaging to The PrintSpace address listed above. 

 

Safe & secure checkout  My website is hosted on Shopify Inc. They provide me with the online e-commerce platform that allows me to sell my Original Artworks and Giclée fine art prints to you.  Shopify Inc. has high standards of security to protect your data.  They are PCI and GDPR compliant and have obtained SOC reports.

Payment Methods  Accepted payments through Shopify Inc. include, Visa, Mastercard, American Express, Maestro, Shopify Pay, Apple Pay, Google Pay and PayPal.  Payment for your Original Artwork and for your Art print is deducted when your order is processed, either on the same day or the following day.

Colour of Original Artworks and Art Prints  While every effort has been made to show both Original artworks and Art prints accurately on my website, slight variations may occur.  Please note there may be variations in colours dependent on the calibration and settings of individual computer screens.

Copyright  All rights, including copyright, for this website are owned by Maria Pelton.  Any use of this website, its images or content, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Maria Pelton.